Unfortunately, we are unable to offer exchanges or refunds on items which have been customized or altered to meet customer specifications, like resizing or engraving.
To return or exchange, please follow these instructions:
To request a refund:
Please note that you will be required to cover the cost of postage if you choose to return an item.
We advise all customers to return their items via a carrier that provides a tracking number. In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage. Return shipments which are lost in transit are not the responsibility of www.lemoyl.com
We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes, will be returned to the customer.
After the product's original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). Please allow up to 5 working days for this process to complete. The credit should appear on your next statement. You should receive an email confirming the completion of return processing. Please note that the original shipping fees associated with your order will not be refunded.